REFUND, CANCELLATION & COMMITMENT POLICY.
Digi Mabble IT Solutions
Last updated:15/12/2025
1. Scope of Application
This Refund, Cancellation & Commitment Policy applies to all services provided by Digi Mabble IT Solutions, including but not limited to:
● SaaS subscriptions.
● AI-powered agents and automation solutions.
● Digital platforms and custom software.
● Professional IT and AI services.
Payments are processed by Paddle, acting as Merchant of Record.
2. Sales Contracts & Validation Phase
Some subscriptions are concluded through direct sales agreements (sales representatives or written commercial validation).
In such cases:
● The Client explicitly validates the proposed solution before activation,
● The subscription only starts after the solution has been validated and delivered,
● All contractual conditions are clearly confirmed prior to payment.
3. Commitment Period
Once the solution is validated and activated:
● The subscription is automatically subject to a minimum commitment period of twelve (12) months,
● This commitment cannot be cancelled unilaterally by the Client during this period, except as provided in this policy.
4. Satisfaction Period (Refund Eligibility)
A limited satisfaction period may apply, as explicitly stated in the commercial agreement:
● Either 14 days or 30 days following activation,
●During this period, the Client may request a full refund only if:
○ the solution does not meet their needs, or
○ the solution is deemed unsuitable for their business.
If no cancellation request is made within this satisfaction period:
● The subscription becomes fully binding for the entire 12-month term,
● No further refunds are possible.
5. Force Majeure & Recurrent Technical Issues
In exceptional circumstances, a Client may request early termination if all the following conditions are met:
● Recurrent and significant technical issues originate from Digi Mabble IT Solutions,
● These issues are objectively demonstrable and documented,
● They occur repeatedly over time,
● They materially prevent the Service from delivering its core functionality,
● They significantly hinder the optimization or normal use of the solution,
● They clearly prevent the Service from meeting its stated objectives.
6. Resolution & Good Faith Obligation
Before any termination can be considered:
● The Client must contact technical support,
● Provide written evidence of the issues encountered,
● Allow Digi Mabble IT Solutions reasonable time to:
○ analyze the situation,
○ propose corrective measures,
○ implement viable technical solutions.
Digi Mabble IT Solutions commits to making all reasonable efforts to restore full functionality and resolve any proven issues.
7. Exceptional Cancellation Procedure
If, despite repeated corrective attempts, the issues persist and remain unresolved:
● The Client may request termination of the subscription,
● A minimum notice period of one (1) month is required,
● Termination requests must be submitted in writing and include:
○ documented evidence,
○ description of the impact on business operations.
Approval remains at the discretion of Digi Mabble IT Solutions and Paddle.
8. Effect of Termination
If termination is approved:
● Access to the Service will be discontinued at the end of the notice period,
● No refund is granted for periods already invoiced or used,
● No compensation is due for indirect or consequential losses.
9. Non-Refundable Situations
Refunds will not be granted for:
● Change of mind after the satisfaction period,
● Lack of usage of the Service,
● Business results or commercial performance,
● Partial use of a billing period,
● Client-side technical limitations or misuse.
10. Abuse & Chargebacks
Any abusive behavior, unjustified chargebacks or misuse of this policy may result in:
● Immediate termination of access,
● Suspension of services,
● Legal action where applicable.
11. Governing Law
This Policy is governed by Belgian law.
Any dispute shall fall under the exclusive jurisdiction of the courts of Belgium.
12. Contact
For cancellation or refund-related requests, please contact our support team via:
👉 https://digimabbleai.com/contact/